Key Responsibilities 

Front Desk Human Resources & Planning 

• Manage daily operations of the dental clinic
• Set up and manage new dental clinic branches
• Organize workflow and ensure adequate staffing to meet service demands
• Ensure team members receive proper training to deliver exceptional patient care
• Schedule staff shifts to maintain consistent coverage
• Establish and track monthly performance KPIs for the front desk and clinical team
• Coordinate with the dental team and plan group or corporate dental check-ups
• Maintain discipline and operational excellence across the team
• Work closely with HR for recruitment and onboarding

Workflow & Facility Management

• Manage patient flow efficiently to prevent bottlenecks, especially during corporate dental check-ups
• Ensure accurate and complete documentation at each dental care station
• Guarantee proper data collection for each patient’s dental records and reports
• Maintain the accuracy of patient records and treatment logs
• Optimize workflows to reduce patient waiting time
• Ensure all dental service stations are manned on schedule
• Guide patients on the dental service process upon arrival
• Benchmark international dental care practices and apply when appropriateAccommodate client requests when possible
• Coordinate pre-visit sample collection if necessary
• Ensure all dental equipment is functioning properly and notify management of issues promptly
• Uphold strict cleanliness and hygiene standards at all time
• Maintain cleanliness and upkeep of the clinic through cleaning, security, and maintenance teams
• Plan clinic capacity and optimize scheduling to ensure efficient operation

Communication & Customer Service

• Maintain excellent communication with patients and corporate dental clients
• Regularly update management on operational or service issues
• Notify clients of any changes in appointments or dental procedures
• Uphold strict confidentiality regarding patient medical and dental records
• Lead weekly operational meetings with key dental staff to address any concerns
• Ensure consistent and professional communication with all clients
• Manage and resolve customer complaints and service issues
• Coordinate across departments to ensure seamless dental service delivery
• Build and maintain strong relationships with dentists, dental assistants, hygienists, procurement, admin, and key stakeholders
• Foster teamwork and collaboration with internal sales and marketing teams

Clinic Financial Performance

• Achieve monthly targets for retail, upselling, and cross-selling dental services
• Collaborate with corporate sales teams to meet B2B dental service sales goals
• Manage proper documentation and billing for dental treatments and services
• Ensure high patient retention and attract new patients annually
• Support business development initiatives and respond to changing patient needs

Leadership

• Provide leadership to the dental clinic team
• Demonstrate sound management and business decision-making
• Ensure integration of the dental clinic team within the broader company ecosystem

Key Requirements

• Minimum 3 years of management experience, preferably in dental or healthcare services
• Proven experience in establishing and operating new dental clinics
• Strong HR skills: recruiting, training, evaluating team members
• Effective communicator with strong interpersonal, advisory, and presentation skills
• Ability to thrive under pressure and handle operational challenges
• Strong leadership and team motivation skills
• High commitment to patient service, sales targets, safety, and quality
• Ability to manage multiple projects simultaneously
• Professional, well-organized, and high integrity
• Capable of working independently and in team settings
• Self-driven, extroverted, and detail-oriented
• Solid understanding of local regulations related to labor, safety, and healthcare