Job Overview

The Telesales Manager will lead the telesales team to achieve sales targets, improve customer engagement, and enhance the overall customer experience for the dental clinic chain. This role involves developing and implementing effective telesales strategies, coaching and mentoring team members, and driving performance to maximize revenue and customer satisfaction. The ideal candidate will have strong leadership skills, excellent communication abilities, and a results-driven mindset.

Key Responsibilities

1. Team Management and Leadership

• Recruit, train, and supervise telesales team members, ensuring they have the skills and knowledge to achieve sales goals.
• Set clear performance targets and monitor individual and team achievements against KPIs.
• Conduct regular team meetings and one-on-one coaching sessions to motivate and guide team members.

2. Strategy Development and Implementation

• Develop and execute telesales strategies to meet revenue goals and align with the clinic’s overall sales objectives.
• Create and maintain telesales scripts tailored to customer segments and services offered by the clinic chain.
• Analyze market trends and customer data to refine telesales approaches and identify opportunities for growth.

3. Customer Relationship Management

• Ensure the telesales team delivers exceptional customer service, building trust and loyalty with potential and existing clients.
• Address customer inquiries and complaints promptly and professionally, maintaining the clinic’s reputation.
• Collaborate with the marketing and customer service teams to align telesales activities with broader customer engagement efforts.

4. Performance Monitoring and Reporting

• Track and analyze telesales performance metrics, providing regular reports to senior management.
• Identify areas for improvement and implement action plans to address performance gaps.
• Leverage CRM tools and technology to optimize telesales operations and customer interactions.

5. Compliance and Quality Assurance

• Ensure all telesales activities comply with regulatory requirements and clinic policies.
• Implement quality control measures to maintain high standards in customer interactions.
• Conduct regular audits of telesales processes and feedback loops to ensure continuous improvement.

Key Requirements

Education and Experience

• Bachelor’s degree in Business Administration, Marketing, or a related field.
• Minimum of 3 years of experience in telesales, with at least 1 years in a managerial or leadership role.

Skills and Competencies

• Proven track record of achieving and exceeding sales targets.
• Strong leadership and team management skills, with experience in coaching and performance management.
• Excellent communication and interpersonal skills to build rapport with team members and clients.
• Analytical mindset with the ability to interpret data and make data-driven decisions.
• Proficiency in CRM software and Microsoft Office Suite.

Personal Attributes

• Results-oriented, self-motivated, and proactive.
• Ability to work under pressure and adapt to a fast-paced environment.
• Strong problem-solving skills and a customer-focused approach.