Key Responsibilities

1. Identify new business opportunities, including potential clients, partners, and markets for ophthalmic lenses, VTS devices, and related business models.

• Conduct research to understand market needs and customer pain points, positioning products to meet those needs effectively.
• Develop and maintain a strong pipeline of leads and prospects, driving new sales and partnerships.
• Collaborate with back-office training and marketing teams to craft tailored approaches for each business opportunity.
• Nurture Relationships with Existing Clients

2. Build and maintain strong, long-term relationships with current clients to foster loyalty and repeat business.

• Regularly engage with existing customers to understand their evolving needs and provide solutions that add value.
• Monitor client satisfaction, resolve any issues or concerns, and ensure the delivery of high-quality service and products.
• Serve as a trusted advisor, identifying opportunities to upsell or cross-sell additional products and services where appropriate.
• Support Sales Efforts to Increase Market Share
• Collaborate with Cross-Functional Teams to Better Serve Customers

3. Work closely with the marketing, VTS, back office, and training teams to understand customer needs and align solutions with business objectives.

• Share customer feedback and market insights with internal teams to drive product and service innovations.
• Assist in the development of training programs and resources that enhance customer understanding of products and services.
• Ensure seamless coordination between departments to deliver integrated solutions that meet client expectations.
• Manage Account Receivables and Ensure Timely Payment Collection
• Create customers according to their specific business nature

4. Monitor and track outstanding accounts, ensuring timely follow-ups on overdue payments.

• Coordinate with the finance team to ensure accurate invoicing and resolve any discrepancies or issues with clients.
• Maintain records of client payment statuses and collaborate with sales to address any payment-related concerns.
• Implement strategies to improve cash flow, reduce outstanding receivables, and ensure smooth financial operations.
• Any other duties and responsibilities as assigned by the management

Key Requirements 

1. Education / Professional Certification

• Bachelor Degree in Optometry or Ophthalmology.
• Post education degree in Marketing or business preferred but not essential

2. Experience

• 02 years of experience in commercial areas of medical channel, pharma or medical devices.
• Ophthalmic industry preferred but not essential

3. Knowledge / Skills / Other characteristics

• Good interpersonal and communication skills
• Strong problem solving ability
• Ability to manage complex projects, be strategic and have excellent planning skills
• Team player
• Proactiveness
• Willing to learn and take on new tasks
• Fluent in English (spoken and written)
• Business acumen and negotiation skills