Job Overview
The PDC specialist will be in charge for providing training & consulting for private hospital’s staff; collaborate
with hospital to help them offer the best patient experience, maximize their clinical efficiency and
performance.
The employee who holds this position have important role in increasing conversion rate of Zeiss’s
procedure at each private hospital.
Key Responsibilities
1. Training & Consulting
- Conduct account‘ assessment + meeting with customers + collaborate with sale
team to identify training needs of each account
- Planning: develop training/ develop plan for each account based on assessment
- Implementation training & hand-on coaching to ensure staff of hospital can apply knowledge to
their daily job and provide excellent service to patient.
- Provide tools/material to improve the practice efficiency and performance.
2. Development
- Accountability for the growth of treatment pack sales;
- Contribute to increase SMILE/ SMILE pro conversion rate;
- Contribute to increase SMILE/ SMILE pro conversion penetration in the market;
- Contribute to increase ZEISS market share in the country;
3. Marketing Support
- Support for internal & external event of OPT & MCS.
- Roll out regional project
Key Requirements
- Bachelor’s degree in Business Administration, hospital management, hospitality or a related field.
- 3- 5 working experience. At least 2 to 3-year experience in training role of hospital/ hospitality industry/ customer service area.
- Presentation skill
- Good in selling skill, communication skill, Coaching skill
- Business sense
- Thinking and acting logically
- Good in relationship building skills.
- Integrity and honesty
- Ownership
- Collaboration
- Resilience
- Problem Solving Skills
- Can do attitude & Hand on style.
- Supportive
- Teamwork spirit
Job Features
Job Category Medical Device Contract Type Permanent Job Nature Fulltime Job Reference Unknown
Job Overview The PDC specialist will be in charge for providing training & consulting for private hospital’s staff; collaborate with hospital to help them offer the best patient experience, ma...View more
Key Responsibilities
1. Identify new business opportunities, including potential clients, partners, and markets for ophthalmic lenses, VTS devices, and related business models.
- Conduct research to understand market needs and customer pain points, positioning products to meet those needs effectively.
- Develop and maintain a strong pipeline of leads and prospects, driving new sales and partnerships.
- Collaborate with back-office training and marketing teams to craft tailored approaches for each business opportunity.
- Nurture Relationships with Existing Clients
2. Build and maintain strong, long-term relationships with current clients to foster loyalty and repeat business.
- Regularly engage with existing customers to understand their evolving needs and provide solutions that add value.
- Monitor client satisfaction, resolve any issues or concerns, and ensure the delivery of high-quality service and products.
- Serve as a trusted advisor, identifying opportunities to upsell or cross-sell additional products and services where appropriate.
- Support Sales Efforts to Increase Market Share
- Collaborate with Cross-Functional Teams to Better Serve Customers
3. Work closely with the marketing, VTS, back office, and training teams to understand customer needs and align solutions with business objectives.
- Share customer feedback and market insights with internal teams to drive product and service innovations.
- Assist in the development of training programs and resources that enhance customer understanding of products and services.
- Ensure seamless coordination between departments to deliver integrated solutions that meet client expectations.
- Manage Account Receivables and Ensure Timely Payment Collection
- Create customers according to their specific business nature
4. Monitor and track outstanding accounts, ensuring timely follow-ups on overdue payments.
- Coordinate with the finance team to ensure accurate invoicing and resolve any discrepancies or issues with clients.
- Maintain records of client payment statuses and collaborate with sales to address any payment-related concerns.
- Implement strategies to improve cash flow, reduce outstanding receivables, and ensure smooth financial operations.
- Any other duties and responsibilities as assigned by the management
Key Requirements
1. Education / Professional Certification
- Bachelor Degree in Optometry or Ophthalmology.
- Post education degree in Marketing or business preferred but not essential
2. Experience
- 02 years of experience in commercial areas of medical channel, pharma or medical devices.
- Ophthalmic industry preferred but not essential
3. Knowledge / Skills / Other characteristics
- Good interpersonal and communication skills
- Strong problem solving ability
- Ability to manage complex projects, be strategic and have excellent planning skills
- Team player
- Proactiveness
- Willing to learn and take on new tasks
- Fluent in English (spoken and written)
- Business acumen and negotiation skills
Job Features
Job Category Medical Device Contract Type Permanent Job Nature Fulltime Job Reference Unknown
Key Responsibilities 1. Identify new business opportunities, including potential clients, partners, and markets for ophthalmic lenses, VTS devices, and related business models. Conduct research to und...View more
Job Overview
This position will be responsible for the Sales and Application of SUR in OPT SBU. This person will be conceptualizing, implementing strategies and drive synergy to develop the SUR business within OPT in Central.
Key Responsibilities
- Market understanding and market access planning
- Implement sales & marketing activities
- Customer engagement, building and maintaining KOLs
- Ensure operational goals and financial targets are being met regularly
- Manage forecast sale out process
- Defining Customer Segmentation, market mapping and product alignment to market segments
- Focus on clinical uses, education and improving customer workflows
- Develop, maintain and deliver applications-focused training on the equipment and accessories
- Apply product and clinical knowledge to troubleshoot and resolve customer issues where needed
- Expert knowledge of product's features, benefits, product application, diagnostics and treatment procedure through training programs
- Knowledge and understanding of competitive products
- Product and solution presentation for customers
- Product training for customers
- To be involved in planning and execution of marketing and promotional activities such as exhibitions, workshops, seminars etc
- Reporting on market intelligence data with market size, market share of SUR equipment
- To be fully responsible for the preparation of bids for major tenders/projects in your territory
Key Requirements
- Bachelor’s Degree in business administration, Biomedical, Marketing, Pharma or related fields
- 1-3 years’ experience in sales and application, preferably in medical device industry
- Knowledge of the medical ophthalmology industry is priority
- Analytical skills are necessary to evaluate market trends, customer feedback, and other data to make informed decisions about product development and marketing
- Good communication skills
- Good team player
- Sense of accountability and strong work ethic
- Strong customer focus and excellent presentation skills
- Good command of spoken and written English
Job Features
Job Category Medical Device Contract Type Permanent Job Nature Fulltime Job Reference Unknown
Job Overview This position will be responsible for the Sales and Application of SUR in OPT SBU. This person will be conceptualizing, implementing strategies and drive synergy to develop the SUR busi...View more
Corporate Affairs, Market Access, Sustainability
Ha Noi, Ho Chi Minh
Posted 3 weeks ago
Job Overview
The Market Access & Corporate Affairs Director plays a pivotal role in driving strategic access, policy advocacy, corporate communications, and government affairs to expand patient access and support Client’s long-term growth in Vietnam. This position leads cross-functional collaboration to shape the healthcare policy landscape, strengthen public affairs, and deliver sustainable access strategies across therapy areas such as diabetes, obesity, and other chronic diseases. The role also ensures alignment with regional/global strategies while representing Client in key external forums and building trusted partnerships with stakeholders across sectors.
Key Responsibilities
1. Market & Patient Access
- Develop and execute cross-functional market access and value communication strategies aligned with strategic business priorities.
- Lead initiatives to improve access to care, particularly for underserved and vulnerable populations.
- Oversee inclusion and reimbursement processes to ensure sustainable market access of Client’s portfolio (in-line and pipeline products).
2. Government Affairs
- Design and implement stakeholder engagement and government affairs strategies to mitigate risks and foster policy support.
- Monitor and respond to healthcare reforms and regulatory developments impacting Client’s business.
- Ensure continuous intelligence on competitive policy environment and external trends.
3. Policy & Advocacy
- Build and maintain strong relationships with policy-makers, KOLs, payers, and relevant stakeholders.
- Form long-term coalitions and alliances to shape a favorable market environment.
- Promote cross-therapy collaboration and elevate patient voice within internal and external strategic discussions.
- Collaborate with regional and global teams to align advocacy and access initiatives.
4. Corporate Affairs, Communication & Sustainability
- Represent Client in key external engagements including government and industry forums.
- Identify business risks and opportunities, develop and implement strategic communication and crisis response plans.
- Lead external communication strategy aligned with Client’s corporate and therapeutic objectives.
- Manage media relations and work closely with regional and local communications teams.
- Oversee implementation of global communication programs, media training, and sustainability programs like “Driving Change”.
5. Leadership & Strategic Planning
- Serve as a member of the Leadership Team, contributing to 3-5 year corporate affairs planning aligned with affiliate and global direction.
- Provide strategic counsel on communication and reputation management to senior leadership.
- Advise on external policy issues and best practices from other affiliates or markets.
- Lead, coach and develop the Corporate Affairs team, setting clear goals and fostering growth mindset and collaboration.
Key Requirements
- Minimum 10–15 years of experience in Market Access, Government/Public Affairs, Corporate Communications, or related fields.
- At least 3–5 years of people leadership experience is preferred.
- Experience in the pharmaceutical industry is required; familiarity with multinational or global pharma companies is highly valued.
- Experience in Business Unit functions (sales, marketing, KAM) is a plus.
- Solid network with government stakeholders and policy makers is a significant advantage.
- Strong understanding of healthcare systems, policy environment, and key influencers in Vietnam.
- Bachelor’s or higher degree in Public Administration, Policy, Life Sciences, Business, or Communications.
- Proven ability to lead cross-functional strategy development and execution.
Job Features
Job Category Pharmaceutical Contract Type Permanent Job Nature Fulltime Job Reference Unknown
Job Overview The Market Access & Corporate Affairs Director plays a pivotal role in driving strategic access, policy advocacy, corporate communications, and government affairs to expand patient ac...View more
Job Overview:
Market Access is a critical function of our Client's Commercialization business strategies to ensure success in a challenging environment. In the context of new evolving regulations and policies, increased cost- containment measures, we needs to be more strategic in addressing the barriers to patient access treatment.
We are looking for a strong candidate who will
- Be the main driver to achieve long-term access for Vietnamese patients to our Client's Commercialization’s medicines, both in a broad sense for medicines in general as well as in a narrow sense for specific medicines and therapeutic areas.
- Involve in the development and implementation of strategic plans to include our Client's product. Implements advocacy plans to seize opportunities and minimize threats that have a major impact on our Client's business. Proactively develops and provides alternative solutions and preferred approaches to policy challenges.
Key Responsibilities
- Mapping out the access environment and pathways.
- Design and implement internal and external partnerships to enable funding, reimbursement & access, pricing and price negotiation which can include guidelines, innovative financing model ... to prepare for new launch products.
- Prepare roadmap for seasonal product reimbursement.
- Collaborate cross functional teams locally and regionally for going-to-Market and access for reimbursement and tender segment for new launches.
- Identified the potential NGOs/CSAs, develop right approach and create the local demand based on our Client's portfolio.
- Partnership and or collaboration with NGOs/CSAs on projects relevant.
- Ensure pricing & reimbursement/access strategy development and implementation for new products as well as maintenance and optimizing tender & reimbursement/funding strategies for existing products.
- Establish key strategic partnerships with KOLs (Key Opinion Leaders), societies, policy-makers, payers and other stakeholders to enable access and shaping the market environment in Vietnam.
- Proactively monitor and shape access/reimbursement/pricing/ tenders guidelines related policies.
- Partners with all cross-functional stakeholders to align on priorities and resourcing for business objectives across all portfolios.
- Responsible for training and educating the organization to enhance its capabilities in the principles of Market Access, payer strategy and policy shaping.
Job Requirements
- Advanced Degree (Bachelor’s degree required, Graduate degree desired) in relevant fields such as medicine, health policy, economics, management, etc.
- Minimum three (3) years industry & policy working experience is preferred.
- To be successful in this role, you must have strong interpersonal, networking, influencing and relationships building skills. You should have a proven track record in identifying policy trends impacting the industry and in developing and advancing policy solutions. Being proactive, having passion and self-motivated.
- Ability to understand scientific evidence and identify implications to its value to local patients and healthcare system.
- Good understanding of local healthcare environment, listing and reimbursement processes and decision-making criteria of health authority for effective engagement.
- Experience in successful listing and reimbursement of innovative medicines into National reimbursement.
- Good command of English both in oral and in writing.
- Project management & implementation expertise.
- Teamwork spirit.
Job Features
Job Category Pharmaceutical Contract Type Permanent Job Nature Fulltime Job Reference Unknown
Job Overview: Market Access is a critical function of our Client’s Commercialization business strategies to ensure success in a challenging environment. In the context of new evolving regulation...View more
Job Overview
The Tender Supervisor plays a vital role in overseeing the bidding and tendering activities of the company to ensure competitiveness, compliance, and operational efficiency. This position involves leading the Tender Department, establishing robust processes, monitoring tender portals, and aligning departmental activities with legal and strategic requirements. The role demands meticulous planning, strong communication, budget oversight, and the ability to ensure successful bid submissions in the highly regulated pharmaceutical and medical equipment sectors.
Key Responsibilities
- Manage and supervise the activities of the Tender Department to ensure timely completion of assigned goals and plans.
- Develop, implement, and monitor bidding processes to ensure successful bid submissions.
- Keep updated with relevant laws, decrees, and circulars; guide and ensure proper implementation.
- Administer and control the Tender web system to ensure accuracy and timeliness of data.
- Participate in developing and contributing to departmental and company strategies.
- Develop and manage departmental budgets and ensure effective use of allocated resources.
- Monitor and control operational costs in accordance with approved budgets.
- Prepare and submit reports as required by partners and line management.
- Participate in the formulation and implementation of regulations and procedures related to tender activities.
- Create a supportive and enabling environment for staff to maximize their productivity.
- Perform other tasks assigned by direct management.
Job Requirements
- Education: Bachelor's degree in a relevant field.
- Experience: Minimum 1 year in a similar role, preferably with experience in pharmaceutical or medical device tendering.
- Skills:
- Professional, agile, and detail-oriented work ethic.
- Strong communication, team management, and problem-solving skills.
- Familiar with legal compliance and tender submission processes.
- Language: Proficient in English for communication and working with relevant software systems.
Job Features
Job Category Pharmaceutical Contract Type Permanent Job Nature Fulltime Job Reference Unknown
Job Overview The Tender Supervisor plays a vital role in overseeing the bidding and tendering activities of the company to ensure competitiveness, compliance, and operational efficiency. This position...View more
Job Overview
The Customer Service Supervisor plays a critical role in managing the national Customer Service function, ensuring smooth operations and delivering excellent customer experiences across all channels. This role oversees the entire customer service system, leads the development of service strategies in line with company growth, and ensures seamless coordination between departments to meet client and vendor expectations. The ideal candidate will bring strong operational leadership, strategic planning, and experience in CRM/ERP systems to optimize processes and enhance service delivery.
Key Responsibilities
- Oversee all activities of the Customer Service Department to ensure comprehensive customer service and optimal customer experience.
- Manage customer service operations across nationwide branches.
- Administer system operations, improve related software and applications.
- Develop operational plans (including manpower and budgeting) to ensure efficient allocation of resources and tasks.
- Contribute to the company’s customer service strategy aligned with overall organizational goals.
- Plan and implement service development strategies, setting service performance targets.
- Monitor monthly sales performance growth of suppliers/customers; coordinate with relevant departments to prepare appropriate resources.
- Analyze customer service reports to ensure customer requests are addressed timely and in accordance with internal processes.
- Supervise order processing teams, arrange and allocate human resources for effective operation.
- Directly negotiate with partners on sales processes and take ownership of customer service KPIs as required (e.g., Call Center performance, voicemail response rate, return order ratio, etc.).
- Oversee the functionality of software systems such as SAP, Call Center, CRM, Website, App, and related customer service modules.
- Propose solutions to improve systems and customer-facing applications to enhance service experience and quality, with clear budgeting plans.
- Advise the Board of Directors on annual customer service budgeting and execute according to the approved plan.
- Foster a supportive working environment to empower team members and maximize their performance.
- Prepare specialized reports as requested by direct management.
- Perform other duties assigned by line managers.
Key Requirements
- Education: Bachelor’s degree in a relevant field.
- Experience: At least 3 years in a similar position, preferably in Distribution, Trading, or Pharmaceutical sectors.
- Skills:
- High adaptability, flexibility, and ability to work under pressure.
- Excellent communication, problem-solving, and external relation skills.
- Strong leadership and team coordination abilities.
- Familiarity with customer service systems and CRM/ERP platforms.
- Language: Good command of English in both communication and relevant software usage.
Job Features
Job Category Pharmaceutical Contract Type Permanent Job Nature Fulltime Job Reference Unknown
Job Overview The Customer Service Supervisor plays a critical role in managing the national Customer Service function, ensuring smooth operations and delivering excellent customer experiences across a...View more
Job Overview
The Telesales Manager is responsible for leading and developing the telesales team to achieve sales targets, optimize customer experience, and drive revenue growth. This role requires strong leadership, customer segmentation skills, CRM management, and the ability to collaborate with Marketing and Product teams. The successful candidate will play a critical role in standardizing telesales operations, improving team productivity, and expanding the customer base effectively.
Key Responsibilities
- Recruit, train, and manage the Telesales team to achieve revenue goals and control costs efficiently.
- Develop sales plans and KPIs aligned with company objectives and communicate them clearly to the team.
- Build and segment customer groups according to company business models; define tailored approaches for each group.
- Design and optimize the sales process from telesales to order fulfillment to maximize revenue per customer.
- Collaborate with the Product Manager to develop marketing programs that support sales activities.
- Analyze customer and market data, identify business opportunities, and enhance market share and sales.
- Supervise customer engagement across all telesales channels, propose improvements, and resolve product/service complaints.
- Develop and maintain the company’s customer database and identify potential new leads.
- Establish performance metrics (KPIs) to evaluate team productivity and sales effectiveness.
- Provide timely reports and updates to the Board of Directors.
- Oversee and manage telesales campaigns via CRM system; standardize and clean customer data.
- Coach and train the team on basic and advanced sales skills.
- Carry out other tasks as assigned by direct supervisors.
Job Requirements
- Female, good health, presentable appearance, aged between 28–40.
- Bachelor's degree in Business Administration, Economics, Foreign Trade, or related fields.
- Minimum 3 years of experience in a similar role, preferably with telesales or customer service models.
- Understanding of customer behavior in distribution/trading industries.
- Strong risk management and problem-solving capabilities.
- Excellent communication, negotiation, and external relations skills.
- Dynamic, tactful, and able to work under pressure.
- Good English communication and reading skills.
- Proficient in MS Office and able to quickly adapt to sales technology platforms.
Job Features
Job Category Pharmaceutical Contract Type Permanent Job Nature Fulltime Job Reference Unknown
Job Overview The Telesales Manager is responsible for leading and developing the telesales team to achieve sales targets, optimize customer experience, and drive revenue growth. This role requires str...View more
Job Overview:
The Regulatory Affairs Manager will contribute to the development and the implementation of the regulatory strategy for the company.
For this, he/she will be responsible for overseeing and managing all the activities related to regulatory and regulatory submissions and compliance subjects and will be the point of contact towards the Healthcare Authorities
Key Responsibilities:
Regulatory Affairs
- Life-cycle management of the registered medicinal products, cosmetics, medical devices and food supplements.
- Monitor and interpret regulatory developments, guidelines, and industry trends to provide strategic advice to the company.
- Preparation, reviewal, and submissions of regulatory documents to MOH for product approvals, renewals.
- Preparation and submissions of Marketing Authorization applications/line extensions in Vietnam.
- Submission at national level, Drug Administration of Vietnam (DAV) of variations/MA transfers notifications/ renewals for Mutual Recognition Procedure / Decentralized Procedure and national applications.
- Revision of artworks.
- Revision and approval of promotional materials according to local requirements and submission to the DAV.
- Annual price revisions.
- Management of relationships with HCP with Marketing, Sales and Medical Departments.
Pharmacovigilance– Local Safety Officer
- Ensure compliance with global policies and procedures and applicable local pharmacovigilance regulations.
- Ensure control and continuity of vigilance activities that are operated locally.
- Ensure implementation and maintenance of a local pharmacovigilance system in compliance with the Corporate Vigilance Guidelines and local regulation.
- Ensure PV training of personnel in the company.
- Ensure identification and management of safety data sources.
- Ensure processing and reporting of safety reports as well as periodic safety reports, risk management plans to the Global Vigilance Department and/or local Health Authority, in compliance with the Corporate Vigilance Guidelines and the local regulations
- Ensure immediate information to the Global Vigilance Department in case of safety issues, safety signals, Health authorities queries.
- Regarding the subcontracted activities, ensure that these ones are performed in accordance with global requirements/principles.
Quality Management System
- Ensure that the products are distributed in accordance with the GDP.
- Assessment of complaints, deviations and changes within the logistic process affecting all quality issues in customer care (e.g. product recalls, deviation in storage conditions) and logistics (e.g. batch release etc.)
- Ensure batch release process is established.
- Prepare and improve the general quality system management and its maintenance
- Prepare, participate and follow-up internal self-audits and audits of external business partners (warehouse)
- Generate and maintain reports of quality complaints
- Ensure compliance with local regulatory requirements and with the company policies and standard operating procedures (SOPs)
- Keep the local procedures updated according to the national legislation and according to the company SOPs
Key Requirements:
- Ensure all regulatory documents are meticulously reviewed and prepared with high accuracy and all submissions are complete and error -free.
- Able to analyze complex regulatory requirements and develop effective solutions.
- Interpersonal relationships
- Ability to interact with National Healthcare authorities
- Cross functional collaboration especially with Medical, sales and marketing departments
- Ability to adapt to changing regulatory environments and priorities.
- Developing innovative approaches to meet regulatory requirements.
- Anticipating regulatory challenges and addressing them proactively with pragmatism
- Managing multiple regulatory projects simultaneously with a high level of organization.
- Ensuring regulatory submission and responses are completed with deadlines.
- Strong knowledge/understanding of local regulations and willing to monitor and keep updated on a regular basis
- Qualifications
- Education: Bachelor’s degree in pharmacy, Medicine or related fields.
- Minimum of 5-7 years of experience in regulatory affairs within the pharmaceutical industry.
- In-depth knowledge of regulatory requirements and guidelines.
- Excellent communication, organizational, and project management skills. Ability to work independently and team player.
- Business communication and very good in English
Job Features
Job Category Pharmaceutical Contract Type Permanent Job Nature Fulltime Job Reference Unknown
Job Overview: The Regulatory Affairs Manager will contribute to the development and the implementation of the regulatory strategy for the company. For this, he/she will be responsible for overseeing a...View more
Job Overview:
As an OTC Strategy & Marketing Lead, you will play a pivotal role in identifying, developing, and implementing innovative strategies to drive growth and competitive advantage in the over-the-counter (OTC) product segment. You will work closely with cross-functional teams to bring new ideas to life and ensure the successful launch and market penetration of innovative OTC products. This will be initially an individual contributor role with reporting to the “Global OTC Marketing Head”. Administrative reporting will be to the Country Manager – Vietnam. He/she will have the opportunity to build an OTC business ground up in Vietnam in terms of business & team.
Key Responsibilities:
- Market Analysis: Identify and analyse industry and market trends to uncover opportunities for innovation in the OTC segment.
- Strategy Development: Develop and implement innovative strategies aligned with the company's objectives and capabilities.
- Cross-Functional Collaboration: Collaborate with the global and local stakeholders to facilitate the development and execution of innovative solutions.
- Feasibility Assessment: Assess the feasibility and potential impact of proposed innovation projects.
- Consumer Insights: Conduct research to identify customer needs and behaviours, and integrate these insights into product development.
- Idea Generation: Generate new product ideas and approaches based on consumer & market understanding.
- Business Case Development: Develop business cases for innovation projects, including cost/benefit analysis and resource requirements.
- Regulatory Compliance: Ensure all new products comply with local and international regulatory standards.
Key Requirements:
- Education: Pharmacist, MBA is prefered.
- Experience: Minimum of 10 years of experience in innovation strategy, OTC product development, or a related field. OTC/FMCG Brand Management experience will be a bonus.
- Skills: Strong analytical, strategic thinking, and problem-solving skills. Excellent communication and presentation abilities.
- Knowledge: In-depth knowledge of the OTC market, regulatory requirements, and consumer trends.
- Personal Attributes: Creative, forward-thinking, and adaptable. Ability to work in a dynamic environment.
Job Features
Job Category Pharmaceutical Contract Type Permanent Job Nature Fulltime Job Reference Unknown
Job Overview: As an OTC Strategy & Marketing Lead, you will play a pivotal role in identifying, developing, and implementing innovative strategies to drive growth and competitive advantage in th...View more
Job Overview
The Head of Sales will be responsible for developing and implementing effective sales strategies, managing the sales team, and ensuring that revenue and growth targets are achieved. The sales department includes the following teams: Sales Planning Team, Retail Management Team, Sales Support Team, and New Store Opening Team
Key responsibilities
1. Sales Strategy Development:
- Develop and implement sales strategies and business plans to achieve revenue and growth targets.
- Analyze the market and competitors to identify opportunities and challenges, and adjust business strategies accordingly.
- Develop detailed sales plans and monitor their effectiveness.
2. Sales Team Management:
- Recruit, train, and develop a professional and effective sales team.
- Set business targets for the teams, and monitor progress towards achieving these targets.
- Evaluate employee performance and implement measures to improve performance if necessary.
3. Customer Relationship Management:
- Build and maintain good relationships with current and potential customers.
- Ensure customer satisfaction by providing quality service and promptly resolving any issues that arise.
- Collect feedback from customers to improve the company's products and services.
4. Analysis and Reporting:
- Track and analyze sales data to produce periodic reports on business performance.
- Provide sales forecasts and develop business plans based on actual data and market trends.
- Propose measures to improve sales processes and increase operational efficiency.
5. Internal and External Collaboration:
- Work closely with other departments such as Marketing, Finance, and Category team to ensure alignment and coordination in business activities.
- Represent the company at industry events, conferences, and exhibitions to build networks and seek new business opportunities.
6. Expansion of Store Network:
- Plan and execute strategies for expanding the new store network.
- Evaluate and select potential locations for new stores, ensuring alignment with business strategy and market expansion.
- Oversee the new store opening process, ensuring progress and quality.
Key requirements
1. Education
- Bachelor's degree in Business Administration, Marketing, or a related field; advanced degrees are an advantage.
2. Knowledge
- Deep understanding of the retail market in Vietnam and consumer trends
3. Work experience
- At least 5 years of experience in a sales management position, preferably in the pharmaceutical retail sector
4. Foreign language
- English communication skills, knowing Korean is an advantage
5. Computer skills
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint).
- Familiarity with data analysis tools and techniques.
6. Skills
- Strong leadership skills and experience in managing a sales team.
- Ability to analyze the market and develop effective business strategies.
- Excellent communication and negotiation skills.
- Strong problem-solving and quick decision-making abilities
7. Personal quailities
- Ability to work under pressure and achieve revenue targets.
- Dynamic, creative, and results-oriented mindset.
Job Features
Job Category Pharmaceutical Contract Type 1 year Job Nature Fulltime Job Reference Unknown
Job Overview The Head of Sales will be responsible for developing and implementing effective sales strategies, managing the sales team, and ensuring that revenue and growth targets are achieved. The s...View more
Job Overview
The Dentist will provide high-quality dental care to patients, ensuring their oral health and overall satisfaction with the clinic’s services. This position involves diagnosing and treating dental conditions, educating patients on oral hygiene, and recommending preventive care solutions. The ideal candidate will combine clinical expertise with excellent interpersonal skills to build trust and maintain long-term patient relationships.
Key Responsibilities
1. Patient Care and Treatment
- Conduct comprehensive dental examinations and diagnose oral health issues, including cavities, gum disease, and other conditions.
- Perform a wide range of dental procedures, including restorations, extractions, root canals, and cosmetic treatments.
- Develop and implement personalized treatment plans based on patient needs and clinic standards.
2. Preventive and Educational Services
- Educate patients on proper oral hygiene techniques and preventive care to maintain their dental health.
- Provide post-procedure instructions and follow-up care to ensure patient recovery and satisfaction.
- Promote clinic services and recommend suitable treatments to patients based on their oral health goals.
3. Collaboration with the Team
- Work closely with dental assistants, hygienists, and administrative staff to deliver seamless patient experiences.
- Coordinate with other dentists and specialists within the clinic to provide comprehensive care plans.
- Participate in case discussions and contribute to the continuous improvement of clinic protocols.
4. Compliance and Quality Assurance
- Ensure all dental procedures comply with clinic policies, industry standards, and local regulations.
- Maintain accurate and detailed patient records, including treatment plans and procedure notes.
- Regularly inspect dental equipment and tools to ensure they are clean, functional, and compliant with safety standards.
5. Continuous Professional Development
- Stay updated with the latest advancements in dental care, technology, and treatment techniques.
- Attend workshops, seminars, and training sessions to enhance clinical skills and maintain licensing requirements.
- Share knowledge with the team to foster a culture of continuous learning and improvement.
Key Requirements
Education and Experience
- Degree in Dentistry (DDS, DMD, or equivalent) from an accredited institution.
- Valid license to practice dentistry in [country/region].
- Minimum of 3 years of experience in general dentistry; experience in a dental clinic setting is preferred.
Skills and Competencies
- Proficiency in performing a wide range of dental procedures, including restorative and cosmetic dentistry.
- Strong diagnostic skills and the ability to create effective treatment plans.
- Excellent communication and interpersonal skills to build rapport with patients and staff.
- Familiarity with dental software and tools for patient record management and diagnosis.
Personal Attributes
- Detail-oriented with a focus on delivering high-quality care.
- Empathetic and patient-focused, with the ability to manage patient anxiety and build trust.
- Commitment to maintaining a clean, safe, and organized work environment.
- Self-motivated and eager to contribute to the growth and success of the clinic.
Job Features
Job Category Hospital and Clinic Contract Type Permanent Job Nature Fulltime Job Reference Unknown
Job Overview The Dentist will provide high-quality dental care to patients, ensuring their oral health and overall satisfaction with the clinic’s services. This position involves diagnosing and trea...View more
Job Overview
The Telesales Manager will lead the telesales team to achieve sales targets, improve customer engagement, and enhance the overall customer experience for the dental clinic chain. This role involves developing and implementing effective telesales strategies, coaching and mentoring team members, and driving performance to maximize revenue and customer satisfaction. The ideal candidate will have strong leadership skills, excellent communication abilities, and a results-driven mindset.
Key Responsibilities
1. Team Management and Leadership
- Recruit, train, and supervise telesales team members, ensuring they have the skills and knowledge to achieve sales goals.
- Set clear performance targets and monitor individual and team achievements against KPIs.
- Conduct regular team meetings and one-on-one coaching sessions to motivate and guide team members.
2. Strategy Development and Implementation
- Develop and execute telesales strategies to meet revenue goals and align with the clinic’s overall sales objectives.
- Create and maintain telesales scripts tailored to customer segments and services offered by the clinic chain.
- Analyze market trends and customer data to refine telesales approaches and identify opportunities for growth.
3. Customer Relationship Management
- Ensure the telesales team delivers exceptional customer service, building trust and loyalty with potential and existing clients.
- Address customer inquiries and complaints promptly and professionally, maintaining the clinic’s reputation.
- Collaborate with the marketing and customer service teams to align telesales activities with broader customer engagement efforts.
4. Performance Monitoring and Reporting
- Track and analyze telesales performance metrics, providing regular reports to senior management.
- Identify areas for improvement and implement action plans to address performance gaps.
- Leverage CRM tools and technology to optimize telesales operations and customer interactions.
5. Compliance and Quality Assurance
- Ensure all telesales activities comply with regulatory requirements and clinic policies.
- Implement quality control measures to maintain high standards in customer interactions.
- Conduct regular audits of telesales processes and feedback loops to ensure continuous improvement.
Key Requirements
Education and Experience
- Bachelor’s degree in Business Administration, Marketing, or a related field.
- Minimum of 3 years of experience in telesales, with at least 1 years in a managerial or leadership role.
Skills and Competencies
- Proven track record of achieving and exceeding sales targets.
- Strong leadership and team management skills, with experience in coaching and performance management.
- Excellent communication and interpersonal skills to build rapport with team members and clients.
- Analytical mindset with the ability to interpret data and make data-driven decisions.
- Proficiency in CRM software and Microsoft Office Suite.
Personal Attributes
- Results-oriented, self-motivated, and proactive.
- Ability to work under pressure and adapt to a fast-paced environment.
- Strong problem-solving skills and a customer-focused approach.
Job Features
Job Category Hospital and Clinic Contract Type Permanent Job Nature Fulltime Job Reference Unknown
Job Overview The Telesales Manager will lead the telesales team to achieve sales targets, improve customer engagement, and enhance the overall customer experience for the dental clinic chain. This rol...View more
Job Overview:
The Head of Merchandising is responsible for managing and optimizing the Merchandising and Supply Chain processes across the entire pharmacy chain. This position will lead the Merchandising Strategy, oversee supplier relationships, manage purchasing budgets, and ensure the timely availability of high-quality pharmaceutical products and supplies. The Head of Merchandising will play a vital role in driving cost savings, ensuring regulatory compliance, and supporting the overall business objectives of the pharmacy chain.
Key Responsibilities:
Merchandising Strategy:
- Develop and implement a comprehensive merchandising strategy aligned with the company’s vision to provide accessible, quality healthcare products across all stores.
- Conduct regular market analysis to identify trends and forecast product demand, ensuring a balanced product mix that meets customer needs and maximizes profitability.
- Create and oversee the execution of promotional strategies and seasonal merchandising plans that boost visibility and sales, while enhancing the overall shopping experience.
- Regularly evaluate and adjust merchandising strategies to optimize product placement, shelf space, and in-store visual standards, ensuring a consistent and compelling presentation across all locations.
Vendor and Supplier Management:
- Establish and maintain strong, collaborative relationships with a network of reliable suppliers to secure quality products and advantageous terms.
- Lead negotiations with vendors, focusing on achieving favorable pricing, payment terms, and exclusivity deals that benefit the company’s cost structure and customer pricing.
- Implement a rigorous supplier evaluation and compliance program to ensure that all products meet regulatory standards and company quality benchmarks.
- Monitor vendor performance closely and initiate supplier diversification strategies to reduce dependency on single sources, ensuring a resilient supply chain.
Category Management:
- Lead the planning and execution of category management initiatives, ensuring the right product assortment that aligns with customer needs and enhances the pharmacy’s competitive positioning.
- Oversee inventory management and replenishment strategies to maintain optimal stock levels, preventing both overstock and stockout situations.
- Conduct regular category performance reviews and adjust product offerings based on sales data, seasonality, and emerging trends to maximize sales and category growth.
- Collaborate with the marketing team to develop targeted promotions for key categories, fostering customer engagement and driving category-specific sales.
Collaboration:
- Work closely with store managers to ensure consistent product availability, align merchandising efforts with store-specific needs, and gather feedback on customer preferences.
- Partner with the buying team to synchronize product sourcing, sales forecasting, and pricing strategies to achieve sales targets and profitability goals.
- Coordinate with the marketing department to align in-store promotions with online and external marketing campaigns, enhancing brand presence and customer loyalty.
- Collaborate with the finance and operations teams to manage budgets, forecast expenses, and optimize resources for efficient and cost-effective merchandising execution.
Data-driven Decisions:
- Leverage data analytics to evaluate customer purchasing patterns, sales trends, and inventory turnover rates, enabling data-informed decisions for product selection and pricing adjustments.
- Use customer insights and feedback to refine product offerings and tailor merchandising strategies to address evolving customer needs and preferences.
- Implement and utilize advanced merchandising software and tools to streamline decision-making processes, improve accuracy in demand forecasting, and support strategic planning.
- Regularly report on key performance indicators (KPIs) related to merchandising, providing actionable insights to senior management and adjusting strategies based on performance metrics.
Key Requirements:
- Industry Experience: Minimum of 5 years in pharmacy, healthcare retail, or a related field, with knowledge of prescription and over-the-counter products.
- Negotiation Skills: Proven ability to negotiate with vendors and secure favorable terms that align with budget goals and quality standards.
- Analytical Mindset: Comfortable using data to drive decisions, adapt strategies, and identify emerging customer needs and product trends.
- Ethical and Motivated: Aligned with our values and the startup mindset; should be highly motivated by growth opportunities and excited by ambitious goals.
- Alignment with Company Values: Given the nature of our investment and our ties with family-oriented and ethical business practices, the candidate should demonstrate high ethical standards and integrity
Job Features
Job Category Pharmaceutical Contract Type Permanent Job Nature Fulltime Job Reference Unknown
Job Overview: The Head of Merchandising is responsible for managing and optimizing the Merchandising and Supply Chain processes across the entire pharmacy chain. This position will lead the Merchandis...View more
Job Overview
The Head of Pharmacy will oversee and manage all pharmaceutical operations within the healthcare system to ensure compliance with quality standards and regulations. This role is responsible for improving clinical pharmacy services, supervising the development and implementation of pharmacy procedures, and leading the professional growth of pharmacy staff. The role requires strategic leadership to optimize pharmacy operations, support hospital departments, and contribute to the overall quality of patient care.
Key Responsibilities
1. Administration, Management, and Leadership
- Develop and enforce operational standards for pharmacy services and implement annual pharmaceutical activity plans.
- Lead and train pharmacy teams across the healthcare network to maintain high performance and expertise.
2. Professional Work and Compliance
- Provide professional support for the purchasing department and collaborate with the corporate medical office on pharmacy-related matters.
- Serve as Editor-in-Chief for pharmaceutical procedures, including the compilation of Standard Operating Procedures (SOPs) for the pharmacy division.
- Oversee the preparation and review of reports from hospital and clinic pharmacies and chair monthly or ad-hoc pharmaceutical meetings.
3. Training and Development
- Implement training programs to enhance the skills and knowledge of pharmacists, ensuring they are prepared to lead pharmacy departments as needed.
- Develop assessment plans and lead examination processes to evaluate the competency of pharmaceutical staff.
4. Quality Improvement and Support
- Develop and coordinate pharmacy quality improvement plans, working closely with the Deans of Pharmacy to set and achieve quality goals.
- Provide support to pharmacy departments to address complex challenges in drug management, use, and clinical practice.
5. Hospital and Clinic Support
- Support hospital pharmacy departments in inventory management, particularly in handling near-expiry and expired products.
- Assist with the implementation of drug management and clinical pharmacy programs to ensure patient safety and effective drug use.
- Develop training plans to elevate the expertise of pharmacists and maintain service standards in hospital pharmacies.
6. Research and Development
- Lead and oversee pharmaceutical research projects to contribute to the advancement of pharmaceutical management and clinical pharmacy practices.
Requirements
- Education: Bachelor’s degree in Pharmacy or higher (Master’s or Doctorate preferred).
- Experience: Minimum of 10 years in pharmaceutical operations, with at least 5 years in a senior management or leadership role within the healthcare sector.
- Technical Skills: Comprehensive knowledge of pharmaceutical operations, GDP/GSP standards, and clinical pharmacy practices.
- Leadership Skills: Proven ability to lead and manage teams, develop and implement strategic plans, and collaborate effectively with multiple departments.
- Other Skills: Excellent communication, organizational, and problem-solving skills. Familiarity with HIS integration and pharmacy management software is a plus.
Job Features
Job Category Hospital and Clinic Contract Type Permanent Job Nature Fulltime Job Reference Unknown
Job Overview The Head of Pharmacy will oversee and manage all pharmaceutical operations within the healthcare system to ensure compliance with quality standards and regulations. This role is responsib...View more
