Job Overview 

The PDC specialist will be in charge for providing training & consulting for private hospital’s staff; collaborate with hospital to help them offer the best patient experience, maximize their clinical efficiency and performance. The employee who holds this position have important role in increasing conversion rate of Zeiss’s procedure at each private hospital.  

Key Responsibilities 

1. Training & Consulting  

• Conduct account‘ assessment + meeting with customers + collaborate with sale team to identify training needs of each account
• Planning: develop training/ develop plan for each account based on assessment
• Implementation training & hand-on coaching to ensure staff of hospital can apply knowledge to their daily job and provide excellent service to patient.
• Provide tools/material to improve the practice efficiency and performance.

2. Development

• Accountability for the growth of treatment pack sales;
• Contribute to increase SMILE/ SMILE pro conversion rate;
• Contribute to increase SMILE/ SMILE pro conversion penetration in the market;
• Contribute to increase ZEISS market share in the country;

3. Marketing Support

• Support for internal & external event of OPT & MCS.
• Roll out regional project

Key Requirements

• Bachelor’s degree in Business Administration, hospital management, hospitality or a related field.
• 3- 5 working experience. At least 2 to 3-year experience in training role of hospital/ hospitality industry/ customer service area.
• Presentation skill
• Good in selling skill, communication skill, Coaching skill
• Business sense
• Thinking and acting logically
• Good in relationship building skills.
• Integrity and honesty
• Ownership
• Collaboration
• Resilience
• Problem Solving Skills
• Can do attitude & Hand on style.
• Supportive
• Teamwork spirit