Job Overview

The Telesales Manager is responsible for leading and developing the telesales team to achieve sales targets, optimize customer experience, and drive revenue growth. This role requires strong leadership, customer segmentation skills, CRM management, and the ability to collaborate with Marketing and Product teams. The successful candidate will play a critical role in standardizing telesales operations, improving team productivity, and expanding the customer base effectively.

Key Responsibilities

• Recruit, train, and manage the Telesales team to achieve revenue goals and control costs efficiently.
• Develop sales plans and KPIs aligned with company objectives and communicate them clearly to the team.
• Build and segment customer groups according to company business models; define tailored approaches for each group.
• Design and optimize the sales process from telesales to order fulfillment to maximize revenue per customer.
• Collaborate with the Product Manager to develop marketing programs that support sales activities.
• Analyze customer and market data, identify business opportunities, and enhance market share and sales.
• Supervise customer engagement across all telesales channels, propose improvements, and resolve product/service complaints.
• Develop and maintain the company’s customer database and identify potential new leads.
• Establish performance metrics (KPIs) to evaluate team productivity and sales effectiveness.
• Provide timely reports and updates to the Board of Directors.
• Oversee and manage telesales campaigns via CRM system; standardize and clean customer data.
• Coach and train the team on basic and advanced sales skills.
• Carry out other tasks as assigned by direct supervisors.

Job Requirements

• Female, good health, presentable appearance, aged between 28–40.
• Bachelor's degree in Business Administration, Economics, Foreign Trade, or related fields.
• Minimum 3 years of experience in a similar role, preferably with telesales or customer service models.
• Understanding of customer behavior in distribution/trading industries.
• Strong risk management and problem-solving capabilities.
• Excellent communication, negotiation, and external relations skills.
• Dynamic, tactful, and able to work under pressure.
• Good English communication and reading skills.
• Proficient in MS Office and able to quickly adapt to sales technology platforms.