Key Responsibilities
The Surgical Application Specialist is responsible for product application in the SUR business within the SUR & CDM SBU. This position plays a key part in increasing the user base by providing technical application support during biometry, calculation and phaco surgeries and whole Zeiss Cataract Workflow, leading to enhanced treatment quality and improved surgical habits. This role focuses on implementing clinical support activities, training doctors/surgeons/nurses, and enhancing the user experience to optimize treatment outcomes.
For IOLs and consumables, this position is responsible for driving the adoption and conversion of surgeons to users of Zeiss products, Premium Cataract Workflow with premium IOLs and phaco consumables. The role demands close collaboration with the Sales team and Product Specialist to ensure seamless transition and surgeon satisfaction, drive market access, expand the customer network, and develop KOLs in the OPT industry.
Key Requirements
1. Education / Professional Certification
Bachelor’s Degree in Biomedical Engineering, Medical Technology, Ophthalmology, or related fields
2. Experience
- 1-3 years’ experience in surgical application, preferably in medical device industry
- Knowledge of the medical surgical ophthalmology industry is priority
- Strong communication skills with the ability to train and support users
- Analytical skills are necessary to evaluate market trends, customer feedback, and other data to make in- formed decisions about product development
3. Knowledge / Skills / Other characteristics
- Proficiency in providing surgical assistance and using specialized ophthalmic equipment
- A self-starter with excellent interpersonal and communication skills
- Strong customer focus and excellent presentation skills
- Good command of spoken and written English
Job Features
Job Category Medical Device Contract Type Permanent Job Nature Fulltime Job Reference Unknown
Key Responsibilities The Surgical Application Specialist is responsible for product application in the SUR business within the SUR & CDM SBU. This position plays a key part in increasing the user ...View more
Key Responsibilities
- Conduct examination, consultation, and develop customized orthodontic treatment plans for patients.
- Perform orthodontic procedures including braces and clear aligners; monitor and manage patient progress throughout the treatment.
- Collaborate with the treatment planning team from the aligner provider and partner doctors to optimize treatment outcomes.
- Provide dental care guidance and patient education before, during, and after orthodontic treatment.
- Maintain accurate and up-to-date patient records in compliance with clinical protocols.
- Work closely with nursing staff and customer service teams to ensure seamless patient care.
- Participate in internal training and continuous professional development programs.
Key Requirements
- DDS degree with a valid practicing license.
- Certified in orthodontics (with an officially recognized certificate).
- Minimum 2 years of experience in orthodontic practice.
- Experience with clear aligner therapy (e.g., Invisalign or similar systems) is a strong advantage.
- Excellent communication, consultation, and teamwork skills.
- Willingness to travel for short-term business trips.
Job Features
Job Category Hospital and Clinic Contract Type Permanent Job Nature Fulltime Job Reference Unknown
Key Responsibilities Conduct examination, consultation, and develop customized orthodontic treatment plans for patients. Perform orthodontic procedures including braces and clear aligners; monitor a...View more
Key Responsibilities
Front Desk Human Resources & Planning
- Manage daily operations of the dental clinic
- Set up and manage new dental clinic branches
- Organize workflow and ensure adequate staffing to meet service demands
- Ensure team members receive proper training to deliver exceptional patient care
- Schedule staff shifts to maintain consistent coverage
- Establish and track monthly performance KPIs for the front desk and clinical team
- Coordinate with the dental team and plan group or corporate dental check-ups
- Maintain discipline and operational excellence across the team
- Work closely with HR for recruitment and onboarding
Workflow & Facility Management
- Manage patient flow efficiently to prevent bottlenecks, especially during corporate dental check-ups
- Ensure accurate and complete documentation at each dental care station
- Guarantee proper data collection for each patient’s dental records and reports
- Maintain the accuracy of patient records and treatment logs
- Optimize workflows to reduce patient waiting time
- Ensure all dental service stations are manned on schedule
- Guide patients on the dental service process upon arrival
- Benchmark international dental care practices and apply when appropriateAccommodate client requests when possible
- Coordinate pre-visit sample collection if necessary
- Ensure all dental equipment is functioning properly and notify management of issues promptly
- Uphold strict cleanliness and hygiene standards at all time
- Maintain cleanliness and upkeep of the clinic through cleaning, security, and maintenance teams
- Plan clinic capacity and optimize scheduling to ensure efficient operation
Communication & Customer Service
- Maintain excellent communication with patients and corporate dental clients
- Regularly update management on operational or service issues
- Notify clients of any changes in appointments or dental procedures
- Uphold strict confidentiality regarding patient medical and dental records
- Lead weekly operational meetings with key dental staff to address any concerns
- Ensure consistent and professional communication with all clients
- Manage and resolve customer complaints and service issues
- Coordinate across departments to ensure seamless dental service delivery
- Build and maintain strong relationships with dentists, dental assistants, hygienists, procurement, admin, and key stakeholders
- Foster teamwork and collaboration with internal sales and marketing teams
Clinic Financial Performance
- Achieve monthly targets for retail, upselling, and cross-selling dental services
- Collaborate with corporate sales teams to meet B2B dental service sales goals
- Manage proper documentation and billing for dental treatments and services
- Ensure high patient retention and attract new patients annually
- Support business development initiatives and respond to changing patient needs
Leadership
- Provide leadership to the dental clinic team
- Demonstrate sound management and business decision-making
- Ensure integration of the dental clinic team within the broader company ecosystem
Key Requirements
- Minimum 3 years of management experience, preferably in dental or healthcare services
- Proven experience in establishing and operating new dental clinics
- Strong HR skills: recruiting, training, evaluating team members
- Effective communicator with strong interpersonal, advisory, and presentation skills
- Ability to thrive under pressure and handle operational challenges
- Strong leadership and team motivation skills
- High commitment to patient service, sales targets, safety, and quality
- Ability to manage multiple projects simultaneously
- Professional, well-organized, and high integrity
- Capable of working independently and in team settings
- Self-driven, extroverted, and detail-oriented
- Solid understanding of local regulations related to labor, safety, and healthcare
Job Features
Job Category Hospital and Clinic Contract Type Permanent Job Nature Fulltime Job Reference Unknown
Key Responsibilities Front Desk Human Resources & Planning Manage daily operations of the dental clinic Set up and manage new dental clinic branches Organize workflow and ensure adequate staff...View more
Human Resources
Ho Chi Minh
Posted 1 month ago
Overview
This is not just a recruitment role—it’s a strategic position where you will partner with leading healthcare companies to find and place the talent that will shape the future of the industry. You’ll be part of a fast-paced, high-trust team with direct impact on client success.
Key Responsibilities
- Work directly with clients to understand their recruitment needs and deliver tailored talent solutions
- Manage end-to-end search and selection processes
- Build and nurture a strong candidate network within the healthcare space
- Provide market insights and consulting to clients on hiring trends, benchmarks, and organizational needs
- Contribute to HCT’s growth by driving client and candidate engagement with creativity and business acumen
Key Requirements
- Minimum 2 years of experience in recruitment or talent search, ideally within the healthcare or pharmaceutical industry
- Strong business sense, able to consult clients and drive results
- A self-starter who dares to take on challenges and think beyond conventional approaches
- Passionate about people, healthcare, and the power of the right talent in the right place
- Excellent communication skills in Vietnamese and English
Job Features
Contract Type Permanent Job Nature Fulltime Job Reference Unknown
Overview This is not just a recruitment role—it’s a strategic position where you will partner with leading healthcare companies to find and place the talent that will shape the future of the indus...View more
Job Overview
The PDC specialist will be in charge for providing training & consulting for private hospital’s staff; collaborate
with hospital to help them offer the best patient experience, maximize their clinical efficiency and
performance.
The employee who holds this position have important role in increasing conversion rate of Zeiss’s
procedure at each private hospital.
Key Responsibilities
1. Training & Consulting
- Conduct account‘ assessment + meeting with customers + collaborate with sale
team to identify training needs of each account
- Planning: develop training/ develop plan for each account based on assessment
- Implementation training & hand-on coaching to ensure staff of hospital can apply knowledge to
their daily job and provide excellent service to patient.
- Provide tools/material to improve the practice efficiency and performance.
2. Development
- Accountability for the growth of treatment pack sales;
- Contribute to increase SMILE/ SMILE pro conversion rate;
- Contribute to increase SMILE/ SMILE pro conversion penetration in the market;
- Contribute to increase ZEISS market share in the country;
3. Marketing Support
- Support for internal & external event of OPT & MCS.
- Roll out regional project
Key Requirements
- Bachelor’s degree in Business Administration, hospital management, hospitality or a related field.
- 3- 5 working experience. At least 2 to 3-year experience in training role of hospital/ hospitality industry/ customer service area.
- Presentation skill
- Good in selling skill, communication skill, Coaching skill
- Business sense
- Thinking and acting logically
- Good in relationship building skills.
- Integrity and honesty
- Ownership
- Collaboration
- Resilience
- Problem Solving Skills
- Can do attitude & Hand on style.
- Supportive
- Teamwork spirit
Job Features
Job Category Medical Device Contract Type Permanent Job Nature Fulltime Job Reference Unknown
Job Overview The PDC specialist will be in charge for providing training & consulting for private hospital’s staff; collaborate with hospital to help them offer the best patient experience, ma...View more
Key Responsibilities
1. Identify new business opportunities, including potential clients, partners, and markets for ophthalmic lenses, VTS devices, and related business models.
- Conduct research to understand market needs and customer pain points, positioning products to meet those needs effectively.
- Develop and maintain a strong pipeline of leads and prospects, driving new sales and partnerships.
- Collaborate with back-office training and marketing teams to craft tailored approaches for each business opportunity.
- Nurture Relationships with Existing Clients
2. Build and maintain strong, long-term relationships with current clients to foster loyalty and repeat business.
- Regularly engage with existing customers to understand their evolving needs and provide solutions that add value.
- Monitor client satisfaction, resolve any issues or concerns, and ensure the delivery of high-quality service and products.
- Serve as a trusted advisor, identifying opportunities to upsell or cross-sell additional products and services where appropriate.
- Support Sales Efforts to Increase Market Share
- Collaborate with Cross-Functional Teams to Better Serve Customers
3. Work closely with the marketing, VTS, back office, and training teams to understand customer needs and align solutions with business objectives.
- Share customer feedback and market insights with internal teams to drive product and service innovations.
- Assist in the development of training programs and resources that enhance customer understanding of products and services.
- Ensure seamless coordination between departments to deliver integrated solutions that meet client expectations.
- Manage Account Receivables and Ensure Timely Payment Collection
- Create customers according to their specific business nature
4. Monitor and track outstanding accounts, ensuring timely follow-ups on overdue payments.
- Coordinate with the finance team to ensure accurate invoicing and resolve any discrepancies or issues with clients.
- Maintain records of client payment statuses and collaborate with sales to address any payment-related concerns.
- Implement strategies to improve cash flow, reduce outstanding receivables, and ensure smooth financial operations.
- Any other duties and responsibilities as assigned by the management
Key Requirements
1. Education / Professional Certification
- Bachelor Degree in Optometry or Ophthalmology.
- Post education degree in Marketing or business preferred but not essential
2. Experience
- 02 years of experience in commercial areas of medical channel, pharma or medical devices.
- Ophthalmic industry preferred but not essential
3. Knowledge / Skills / Other characteristics
- Good interpersonal and communication skills
- Strong problem solving ability
- Ability to manage complex projects, be strategic and have excellent planning skills
- Team player
- Proactiveness
- Willing to learn and take on new tasks
- Fluent in English (spoken and written)
- Business acumen and negotiation skills
Job Features
Job Category Medical Device Contract Type Permanent Job Nature Fulltime Job Reference Unknown
Key Responsibilities 1. Identify new business opportunities, including potential clients, partners, and markets for ophthalmic lenses, VTS devices, and related business models. Conduct research to und...View more
Job Overview
This position will be responsible for the Sales and Application of SUR in OPT SBU. This person will be conceptualizing, implementing strategies and drive synergy to develop the SUR business within OPT in Central.
Key Responsibilities
- Market understanding and market access planning
- Implement sales & marketing activities
- Customer engagement, building and maintaining KOLs
- Ensure operational goals and financial targets are being met regularly
- Manage forecast sale out process
- Defining Customer Segmentation, market mapping and product alignment to market segments
- Focus on clinical uses, education and improving customer workflows
- Develop, maintain and deliver applications-focused training on the equipment and accessories
- Apply product and clinical knowledge to troubleshoot and resolve customer issues where needed
- Expert knowledge of product's features, benefits, product application, diagnostics and treatment procedure through training programs
- Knowledge and understanding of competitive products
- Product and solution presentation for customers
- Product training for customers
- To be involved in planning and execution of marketing and promotional activities such as exhibitions, workshops, seminars etc
- Reporting on market intelligence data with market size, market share of SUR equipment
- To be fully responsible for the preparation of bids for major tenders/projects in your territory
Key Requirements
- Bachelor’s Degree in business administration, Biomedical, Marketing, Pharma or related fields
- 1-3 years’ experience in sales and application, preferably in medical device industry
- Knowledge of the medical ophthalmology industry is priority
- Analytical skills are necessary to evaluate market trends, customer feedback, and other data to make informed decisions about product development and marketing
- Good communication skills
- Good team player
- Sense of accountability and strong work ethic
- Strong customer focus and excellent presentation skills
- Good command of spoken and written English
Job Features
Job Category Medical Device Contract Type Permanent Job Nature Fulltime Job Reference Unknown
Job Overview This position will be responsible for the Sales and Application of SUR in OPT SBU. This person will be conceptualizing, implementing strategies and drive synergy to develop the SUR busi...View more
Corporate Affairs, Market Access, Sustainability
Ha Noi, Ho Chi Minh
Posted 3 months ago
Job Overview
The Market Access & Corporate Affairs Director plays a pivotal role in driving strategic access, policy advocacy, corporate communications, and government affairs to expand patient access and support Client’s long-term growth in Vietnam. This position leads cross-functional collaboration to shape the healthcare policy landscape, strengthen public affairs, and deliver sustainable access strategies across therapy areas such as diabetes, obesity, and other chronic diseases. The role also ensures alignment with regional/global strategies while representing Client in key external forums and building trusted partnerships with stakeholders across sectors.
Key Responsibilities
1. Market & Patient Access
- Develop and execute cross-functional market access and value communication strategies aligned with strategic business priorities.
- Lead initiatives to improve access to care, particularly for underserved and vulnerable populations.
- Oversee inclusion and reimbursement processes to ensure sustainable market access of Client’s portfolio (in-line and pipeline products).
2. Government Affairs
- Design and implement stakeholder engagement and government affairs strategies to mitigate risks and foster policy support.
- Monitor and respond to healthcare reforms and regulatory developments impacting Client’s business.
- Ensure continuous intelligence on competitive policy environment and external trends.
3. Policy & Advocacy
- Build and maintain strong relationships with policy-makers, KOLs, payers, and relevant stakeholders.
- Form long-term coalitions and alliances to shape a favorable market environment.
- Promote cross-therapy collaboration and elevate patient voice within internal and external strategic discussions.
- Collaborate with regional and global teams to align advocacy and access initiatives.
4. Corporate Affairs, Communication & Sustainability
- Represent Client in key external engagements including government and industry forums.
- Identify business risks and opportunities, develop and implement strategic communication and crisis response plans.
- Lead external communication strategy aligned with Client’s corporate and therapeutic objectives.
- Manage media relations and work closely with regional and local communications teams.
- Oversee implementation of global communication programs, media training, and sustainability programs like “Driving Change”.
5. Leadership & Strategic Planning
- Serve as a member of the Leadership Team, contributing to 3-5 year corporate affairs planning aligned with affiliate and global direction.
- Provide strategic counsel on communication and reputation management to senior leadership.
- Advise on external policy issues and best practices from other affiliates or markets.
- Lead, coach and develop the Corporate Affairs team, setting clear goals and fostering growth mindset and collaboration.
Key Requirements
- Minimum 10–15 years of experience in Market Access, Government/Public Affairs, Corporate Communications, or related fields.
- At least 3–5 years of people leadership experience is preferred.
- Experience in the pharmaceutical industry is required; familiarity with multinational or global pharma companies is highly valued.
- Experience in Business Unit functions (sales, marketing, KAM) is a plus.
- Solid network with government stakeholders and policy makers is a significant advantage.
- Strong understanding of healthcare systems, policy environment, and key influencers in Vietnam.
- Bachelor’s or higher degree in Public Administration, Policy, Life Sciences, Business, or Communications.
- Proven ability to lead cross-functional strategy development and execution.
Job Features
Job Category Pharmaceutical Contract Type Permanent Job Nature Fulltime Job Reference Unknown
Job Overview The Market Access & Corporate Affairs Director plays a pivotal role in driving strategic access, policy advocacy, corporate communications, and government affairs to expand patient ac...View more
Job Overview:
Market Access is a critical function of our Client's Commercialization business strategies to ensure success in a challenging environment. In the context of new evolving regulations and policies, increased cost- containment measures, we needs to be more strategic in addressing the barriers to patient access treatment.
We are looking for a strong candidate who will
- Be the main driver to achieve long-term access for Vietnamese patients to our Client's Commercialization’s medicines, both in a broad sense for medicines in general as well as in a narrow sense for specific medicines and therapeutic areas.
- Involve in the development and implementation of strategic plans to include our Client's product. Implements advocacy plans to seize opportunities and minimize threats that have a major impact on our Client's business. Proactively develops and provides alternative solutions and preferred approaches to policy challenges.
Key Responsibilities
- Mapping out the access environment and pathways.
- Design and implement internal and external partnerships to enable funding, reimbursement & access, pricing and price negotiation which can include guidelines, innovative financing model ... to prepare for new launch products.
- Prepare roadmap for seasonal product reimbursement.
- Collaborate cross functional teams locally and regionally for going-to-Market and access for reimbursement and tender segment for new launches.
- Identified the potential NGOs/CSAs, develop right approach and create the local demand based on our Client's portfolio.
- Partnership and or collaboration with NGOs/CSAs on projects relevant.
- Ensure pricing & reimbursement/access strategy development and implementation for new products as well as maintenance and optimizing tender & reimbursement/funding strategies for existing products.
- Establish key strategic partnerships with KOLs (Key Opinion Leaders), societies, policy-makers, payers and other stakeholders to enable access and shaping the market environment in Vietnam.
- Proactively monitor and shape access/reimbursement/pricing/ tenders guidelines related policies.
- Partners with all cross-functional stakeholders to align on priorities and resourcing for business objectives across all portfolios.
- Responsible for training and educating the organization to enhance its capabilities in the principles of Market Access, payer strategy and policy shaping.
Job Requirements
- Advanced Degree (Bachelor’s degree required, Graduate degree desired) in relevant fields such as medicine, health policy, economics, management, etc.
- Minimum three (3) years industry & policy working experience is preferred.
- To be successful in this role, you must have strong interpersonal, networking, influencing and relationships building skills. You should have a proven track record in identifying policy trends impacting the industry and in developing and advancing policy solutions. Being proactive, having passion and self-motivated.
- Ability to understand scientific evidence and identify implications to its value to local patients and healthcare system.
- Good understanding of local healthcare environment, listing and reimbursement processes and decision-making criteria of health authority for effective engagement.
- Experience in successful listing and reimbursement of innovative medicines into National reimbursement.
- Good command of English both in oral and in writing.
- Project management & implementation expertise.
- Teamwork spirit.
Job Features
Job Category Pharmaceutical Contract Type Permanent Job Nature Fulltime Job Reference Unknown
Job Overview: Market Access is a critical function of our Client’s Commercialization business strategies to ensure success in a challenging environment. In the context of new evolving regulation...View more
Job Overview
The Tender Supervisor plays a vital role in overseeing the bidding and tendering activities of the company to ensure competitiveness, compliance, and operational efficiency. This position involves leading the Tender Department, establishing robust processes, monitoring tender portals, and aligning departmental activities with legal and strategic requirements. The role demands meticulous planning, strong communication, budget oversight, and the ability to ensure successful bid submissions in the highly regulated pharmaceutical and medical equipment sectors.
Key Responsibilities
- Manage and supervise the activities of the Tender Department to ensure timely completion of assigned goals and plans.
- Develop, implement, and monitor bidding processes to ensure successful bid submissions.
- Keep updated with relevant laws, decrees, and circulars; guide and ensure proper implementation.
- Administer and control the Tender web system to ensure accuracy and timeliness of data.
- Participate in developing and contributing to departmental and company strategies.
- Develop and manage departmental budgets and ensure effective use of allocated resources.
- Monitor and control operational costs in accordance with approved budgets.
- Prepare and submit reports as required by partners and line management.
- Participate in the formulation and implementation of regulations and procedures related to tender activities.
- Create a supportive and enabling environment for staff to maximize their productivity.
- Perform other tasks assigned by direct management.
Job Requirements
- Education: Bachelor's degree in a relevant field.
- Experience: Minimum 1 year in a similar role, preferably with experience in pharmaceutical or medical device tendering.
- Skills:
- Professional, agile, and detail-oriented work ethic.
- Strong communication, team management, and problem-solving skills.
- Familiar with legal compliance and tender submission processes.
- Language: Proficient in English for communication and working with relevant software systems.
Job Features
Job Category Pharmaceutical Contract Type Permanent Job Nature Fulltime Job Reference Unknown
Job Overview The Tender Supervisor plays a vital role in overseeing the bidding and tendering activities of the company to ensure competitiveness, compliance, and operational efficiency. This position...View more
Job Overview
The Customer Service Supervisor plays a critical role in managing the national Customer Service function, ensuring smooth operations and delivering excellent customer experiences across all channels. This role oversees the entire customer service system, leads the development of service strategies in line with company growth, and ensures seamless coordination between departments to meet client and vendor expectations. The ideal candidate will bring strong operational leadership, strategic planning, and experience in CRM/ERP systems to optimize processes and enhance service delivery.
Key Responsibilities
- Oversee all activities of the Customer Service Department to ensure comprehensive customer service and optimal customer experience.
- Manage customer service operations across nationwide branches.
- Administer system operations, improve related software and applications.
- Develop operational plans (including manpower and budgeting) to ensure efficient allocation of resources and tasks.
- Contribute to the company’s customer service strategy aligned with overall organizational goals.
- Plan and implement service development strategies, setting service performance targets.
- Monitor monthly sales performance growth of suppliers/customers; coordinate with relevant departments to prepare appropriate resources.
- Analyze customer service reports to ensure customer requests are addressed timely and in accordance with internal processes.
- Supervise order processing teams, arrange and allocate human resources for effective operation.
- Directly negotiate with partners on sales processes and take ownership of customer service KPIs as required (e.g., Call Center performance, voicemail response rate, return order ratio, etc.).
- Oversee the functionality of software systems such as SAP, Call Center, CRM, Website, App, and related customer service modules.
- Propose solutions to improve systems and customer-facing applications to enhance service experience and quality, with clear budgeting plans.
- Advise the Board of Directors on annual customer service budgeting and execute according to the approved plan.
- Foster a supportive working environment to empower team members and maximize their performance.
- Prepare specialized reports as requested by direct management.
- Perform other duties assigned by line managers.
Key Requirements
- Education: Bachelor’s degree in a relevant field.
- Experience: At least 3 years in a similar position, preferably in Distribution, Trading, or Pharmaceutical sectors.
- Skills:
- High adaptability, flexibility, and ability to work under pressure.
- Excellent communication, problem-solving, and external relation skills.
- Strong leadership and team coordination abilities.
- Familiarity with customer service systems and CRM/ERP platforms.
- Language: Good command of English in both communication and relevant software usage.
Job Features
Job Category Pharmaceutical Contract Type Permanent Job Nature Fulltime Job Reference Unknown
Job Overview The Customer Service Supervisor plays a critical role in managing the national Customer Service function, ensuring smooth operations and delivering excellent customer experiences across a...View more
Job Overview
The Telesales Manager is responsible for leading and developing the telesales team to achieve sales targets, optimize customer experience, and drive revenue growth. This role requires strong leadership, customer segmentation skills, CRM management, and the ability to collaborate with Marketing and Product teams. The successful candidate will play a critical role in standardizing telesales operations, improving team productivity, and expanding the customer base effectively.
Key Responsibilities
- Recruit, train, and manage the Telesales team to achieve revenue goals and control costs efficiently.
- Develop sales plans and KPIs aligned with company objectives and communicate them clearly to the team.
- Build and segment customer groups according to company business models; define tailored approaches for each group.
- Design and optimize the sales process from telesales to order fulfillment to maximize revenue per customer.
- Collaborate with the Product Manager to develop marketing programs that support sales activities.
- Analyze customer and market data, identify business opportunities, and enhance market share and sales.
- Supervise customer engagement across all telesales channels, propose improvements, and resolve product/service complaints.
- Develop and maintain the company’s customer database and identify potential new leads.
- Establish performance metrics (KPIs) to evaluate team productivity and sales effectiveness.
- Provide timely reports and updates to the Board of Directors.
- Oversee and manage telesales campaigns via CRM system; standardize and clean customer data.
- Coach and train the team on basic and advanced sales skills.
- Carry out other tasks as assigned by direct supervisors.
Job Requirements
- Female, good health, presentable appearance, aged between 28–40.
- Bachelor's degree in Business Administration, Economics, Foreign Trade, or related fields.
- Minimum 3 years of experience in a similar role, preferably with telesales or customer service models.
- Understanding of customer behavior in distribution/trading industries.
- Strong risk management and problem-solving capabilities.
- Excellent communication, negotiation, and external relations skills.
- Dynamic, tactful, and able to work under pressure.
- Good English communication and reading skills.
- Proficient in MS Office and able to quickly adapt to sales technology platforms.
Job Features
Job Category Pharmaceutical Contract Type Permanent Job Nature Fulltime Job Reference Unknown
Job Overview The Telesales Manager is responsible for leading and developing the telesales team to achieve sales targets, optimize customer experience, and drive revenue growth. This role requires str...View more
Job Overview:
The Regulatory Affairs Manager will contribute to the development and the implementation of the regulatory strategy for the company.
For this, he/she will be responsible for overseeing and managing all the activities related to regulatory and regulatory submissions and compliance subjects and will be the point of contact towards the Healthcare Authorities
Key Responsibilities:
Regulatory Affairs
- Life-cycle management of the registered medicinal products, cosmetics, medical devices and food supplements.
- Monitor and interpret regulatory developments, guidelines, and industry trends to provide strategic advice to the company.
- Preparation, reviewal, and submissions of regulatory documents to MOH for product approvals, renewals.
- Preparation and submissions of Marketing Authorization applications/line extensions in Vietnam.
- Submission at national level, Drug Administration of Vietnam (DAV) of variations/MA transfers notifications/ renewals for Mutual Recognition Procedure / Decentralized Procedure and national applications.
- Revision of artworks.
- Revision and approval of promotional materials according to local requirements and submission to the DAV.
- Annual price revisions.
- Management of relationships with HCP with Marketing, Sales and Medical Departments.
Pharmacovigilance– Local Safety Officer
- Ensure compliance with global policies and procedures and applicable local pharmacovigilance regulations.
- Ensure control and continuity of vigilance activities that are operated locally.
- Ensure implementation and maintenance of a local pharmacovigilance system in compliance with the Corporate Vigilance Guidelines and local regulation.
- Ensure PV training of personnel in the company.
- Ensure identification and management of safety data sources.
- Ensure processing and reporting of safety reports as well as periodic safety reports, risk management plans to the Global Vigilance Department and/or local Health Authority, in compliance with the Corporate Vigilance Guidelines and the local regulations
- Ensure immediate information to the Global Vigilance Department in case of safety issues, safety signals, Health authorities queries.
- Regarding the subcontracted activities, ensure that these ones are performed in accordance with global requirements/principles.
Quality Management System
- Ensure that the products are distributed in accordance with the GDP.
- Assessment of complaints, deviations and changes within the logistic process affecting all quality issues in customer care (e.g. product recalls, deviation in storage conditions) and logistics (e.g. batch release etc.)
- Ensure batch release process is established.
- Prepare and improve the general quality system management and its maintenance
- Prepare, participate and follow-up internal self-audits and audits of external business partners (warehouse)
- Generate and maintain reports of quality complaints
- Ensure compliance with local regulatory requirements and with the company policies and standard operating procedures (SOPs)
- Keep the local procedures updated according to the national legislation and according to the company SOPs
Key Requirements:
- Ensure all regulatory documents are meticulously reviewed and prepared with high accuracy and all submissions are complete and error -free.
- Able to analyze complex regulatory requirements and develop effective solutions.
- Interpersonal relationships
- Ability to interact with National Healthcare authorities
- Cross functional collaboration especially with Medical, sales and marketing departments
- Ability to adapt to changing regulatory environments and priorities.
- Developing innovative approaches to meet regulatory requirements.
- Anticipating regulatory challenges and addressing them proactively with pragmatism
- Managing multiple regulatory projects simultaneously with a high level of organization.
- Ensuring regulatory submission and responses are completed with deadlines.
- Strong knowledge/understanding of local regulations and willing to monitor and keep updated on a regular basis
- Qualifications
- Education: Bachelor’s degree in pharmacy, Medicine or related fields.
- Minimum of 5-7 years of experience in regulatory affairs within the pharmaceutical industry.
- In-depth knowledge of regulatory requirements and guidelines.
- Excellent communication, organizational, and project management skills. Ability to work independently and team player.
- Business communication and very good in English
Job Features
Job Category Pharmaceutical Contract Type Permanent Job Nature Fulltime Job Reference Unknown
Job Overview: The Regulatory Affairs Manager will contribute to the development and the implementation of the regulatory strategy for the company. For this, he/she will be responsible for overseeing a...View more
Job Overview:
As an OTC Strategy & Marketing Lead, you will play a pivotal role in identifying, developing, and implementing innovative strategies to drive growth and competitive advantage in the over-the-counter (OTC) product segment. You will work closely with cross-functional teams to bring new ideas to life and ensure the successful launch and market penetration of innovative OTC products. This will be initially an individual contributor role with reporting to the “Global OTC Marketing Head”. Administrative reporting will be to the Country Manager – Vietnam. He/she will have the opportunity to build an OTC business ground up in Vietnam in terms of business & team.
Key Responsibilities:
- Market Analysis: Identify and analyse industry and market trends to uncover opportunities for innovation in the OTC segment.
- Strategy Development: Develop and implement innovative strategies aligned with the company's objectives and capabilities.
- Cross-Functional Collaboration: Collaborate with the global and local stakeholders to facilitate the development and execution of innovative solutions.
- Feasibility Assessment: Assess the feasibility and potential impact of proposed innovation projects.
- Consumer Insights: Conduct research to identify customer needs and behaviours, and integrate these insights into product development.
- Idea Generation: Generate new product ideas and approaches based on consumer & market understanding.
- Business Case Development: Develop business cases for innovation projects, including cost/benefit analysis and resource requirements.
- Regulatory Compliance: Ensure all new products comply with local and international regulatory standards.
Key Requirements:
- Education: Pharmacist, MBA is prefered.
- Experience: Minimum of 10 years of experience in innovation strategy, OTC product development, or a related field. OTC/FMCG Brand Management experience will be a bonus.
- Skills: Strong analytical, strategic thinking, and problem-solving skills. Excellent communication and presentation abilities.
- Knowledge: In-depth knowledge of the OTC market, regulatory requirements, and consumer trends.
- Personal Attributes: Creative, forward-thinking, and adaptable. Ability to work in a dynamic environment.
Job Features
Job Category Pharmaceutical Contract Type Permanent Job Nature Fulltime Job Reference Unknown
Job Overview: As an OTC Strategy & Marketing Lead, you will play a pivotal role in identifying, developing, and implementing innovative strategies to drive growth and competitive advantage in th...View more
Job Overview
The Head of Sales will be responsible for developing and implementing effective sales strategies, managing the sales team, and ensuring that revenue and growth targets are achieved. The sales department includes the following teams: Sales Planning Team, Retail Management Team, Sales Support Team, and New Store Opening Team
Key responsibilities
1. Sales Strategy Development:
- Develop and implement sales strategies and business plans to achieve revenue and growth targets.
- Analyze the market and competitors to identify opportunities and challenges, and adjust business strategies accordingly.
- Develop detailed sales plans and monitor their effectiveness.
2. Sales Team Management:
- Recruit, train, and develop a professional and effective sales team.
- Set business targets for the teams, and monitor progress towards achieving these targets.
- Evaluate employee performance and implement measures to improve performance if necessary.
3. Customer Relationship Management:
- Build and maintain good relationships with current and potential customers.
- Ensure customer satisfaction by providing quality service and promptly resolving any issues that arise.
- Collect feedback from customers to improve the company's products and services.
4. Analysis and Reporting:
- Track and analyze sales data to produce periodic reports on business performance.
- Provide sales forecasts and develop business plans based on actual data and market trends.
- Propose measures to improve sales processes and increase operational efficiency.
5. Internal and External Collaboration:
- Work closely with other departments such as Marketing, Finance, and Category team to ensure alignment and coordination in business activities.
- Represent the company at industry events, conferences, and exhibitions to build networks and seek new business opportunities.
6. Expansion of Store Network:
- Plan and execute strategies for expanding the new store network.
- Evaluate and select potential locations for new stores, ensuring alignment with business strategy and market expansion.
- Oversee the new store opening process, ensuring progress and quality.
Key requirements
1. Education
- Bachelor's degree in Business Administration, Marketing, or a related field; advanced degrees are an advantage.
2. Knowledge
- Deep understanding of the retail market in Vietnam and consumer trends
3. Work experience
- At least 5 years of experience in a sales management position, preferably in the pharmaceutical retail sector
4. Foreign language
- English communication skills, knowing Korean is an advantage
5. Computer skills
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint).
- Familiarity with data analysis tools and techniques.
6. Skills
- Strong leadership skills and experience in managing a sales team.
- Ability to analyze the market and develop effective business strategies.
- Excellent communication and negotiation skills.
- Strong problem-solving and quick decision-making abilities
7. Personal quailities
- Ability to work under pressure and achieve revenue targets.
- Dynamic, creative, and results-oriented mindset.
Job Features
Job Category Pharmaceutical Contract Type 1 year Job Nature Fulltime Job Reference Unknown
Job Overview The Head of Sales will be responsible for developing and implementing effective sales strategies, managing the sales team, and ensuring that revenue and growth targets are achieved. The s...View more
